Extremely slow internet

[Anonymous]

Hello all

I recently changed my provider to o2 pay and go and received a new sim card which I put in my phone but the internet is so slow its unusable. I have checked my area and I should receive good 2G coverage which should allow me to at least browse the internet but when I checked speedtest.net (which I had to load using wi-fi) I got a download speed of 14 kbs which is useless and all web pages ending up crashing when I try and load them. My phone is a HTC Desire and I will be changing back to old provider if there is no improvement. Doe's anyone have any ideas?

Thanks

[Anonymous · Accepted solution]

Good Morning,

Try removing your Sim Card and wiping it down to remove static build up.

Always phone 02 Customer Services to ensure your account is set up correctly and you have the correct APN Settings.

Also if you feel the mast may be at fault but is showing Ok online then report it.

Do other people where you live who are on 02 have the same issue ?

Try your sim in another phone to help rule out the phone or sim.
 
Contract Customers.
 

 
PAYG Customers.
 
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min
 

Live Chat Services are fine for Low Level General Enquiries, not connected to Account Enquiries.

Another option is to replace your current Sim Card by picking up a blank Sim Card from your local 02 shop, or ask for one to be posted to you.

Then carry out the SwapMySim procedure.

I have included the link to do this.

http://swapmysim.o2.co.uk/

Take into account it takes from approx 2 hours to 24 hours to fully activate, and by turning your phone off and on throughout this period helps to reset your services.

Also if you have just had a new sim card delivered and activated this too can take up to 24 hours to fully activate, and as such as said above keep turning your phone off and on to help activate your services. 

[adamtemp64]

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@Anonymous wrote:

Hello all

I recently changed my provider to o2 pay and go and received a new sim card which I put in my phone but the internet is so slow its unusable. I have checked my area and I should receive good 2G coverage which should allow me to at least browse the internet but when I checked speedtest.net (which I had to load using wi-fi) I got a download speed of 14 kbs which is useless and all web pages ending up crashing when I try and load them. My phone is a HTC Desire and I will be changing back to old provider if there is no improvement. Doe's anyone have any ideas?

Thanks

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That is the correct speed for o2 gprs 2g signal

[perksie]

You need 3G in your area to get decent download speeds, have you checked here?

http://status.o2.co.uk/

and here:

http://www.o2.co.uk/coveragechecker

[Anonymous]

As your saying 2g is useless for your needs then you should follow your own suggestion to perhaps change to a Network provider that does offer 3g where you live, commute and work/school.