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Level 1: Joiner
Posts: 2
Registered: ‎23-06-2013

Extra data charges

Hi, I just switched from an ancient Android to an iphone and have now been charged 85p a day for data. As far as I know, I've only used wi-fi. Don't know the name of my tarriff (roughly £17.90) , but I didn't have any previous data allowance. Does anyone know why I'm suddenly receiving these charges? Ta.

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Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Extra data charges

On contract, you get a data allowance. You can check your MyO2 to see how much you get and how much is left for the month, but consumer contracts are never charged extra for data.
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Extra data charges

[ Edited ]

Deleted by me

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Posts: 86,593
Topics: 729
Registered: ‎14-01-2013

Re: Extra data charges

Hi @FergusD You can check you tariff in My O2 http://www.o2.co.uk/myo2

You may be on the wrong data package. You need to ring O2 to check your account https://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Extra data charges

You extra charges could be foe MMS messages https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it... or other out of allowance charges, but your MyO2 will give you the breakdown.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Extra data charges

Are you sure this isn't a business account? Did you take the contract directly with O2?

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Level 1: Joiner
Posts: 2
Registered: ‎23-06-2013

Re: Extra data charges

Ta. Will do.
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Anonymous
Posts: 0

Re: Extra data charges

Turn off your mobile data to be certain 

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Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Extra data charges

Understand and manage your data would be more appropriate, otherwise there's no point to a smartphone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,854
Registered: ‎18-02-2016

Re: Extra data charges

Hey @FergusD did you find out what these data charges were for? 

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