Re: Extra data charges

FergusD · ‎23-04-2018

Hi, I just switched from an ancient Android to an iphone and have now been charged 85p a day for data. As far as I know, I've only used wi-fi. Don't know the name of my tarriff (roughly £17.90) , but I didn't have any previous data allowance. Does anyone know why I'm suddenly receiving these charges? Ta.

MI5 · ‎23-04-2018

On contract, you get a data allowance. You can check your MyO2 to see how much you get and how much is left for the month, but consumer contracts are never charged extra for data.
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2018

Deleted by me

Cleoriff · ‎23-04-2018

Hi @FergusD You can check you tariff in My O2 http://www.o2.co.uk/myo2

You may be on the wrong data package. You need to ring O2 to check your account https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎23-04-2018

You extra charges could be foe MMS messages https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it... or other out of allowance charges, but your MyO2 will give you the breakdown.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-04-2018

Are you sure this isn't a business account? Did you take the contract directly with O2?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

FergusD · ‎23-04-2018

Ta. Will do.

Anonymous · ‎23-04-2018

Turn off your mobile data to be certain

MI5 · ‎23-04-2018

Understand and manage your data would be more appropriate, otherwise there's no point to a smartphone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎26-04-2018

Hey @FergusD did you find out what these data charges were for?

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