Extend bill

[Char1]

I’ve extended my bill. And my phones been cut off twice. I don’t understand why this is happening it’s bad customer service. If I’ve agreed to something why is it being ignored not once but twice

[Cleoriff · Accepted solution]

@Char1 

You need to contact customer services Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

[jonsie]

This is normal for o2 I'm afraid.