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Upgrade today and O2 will pay device plan

AnnaOcc96
Level 1: Joiner
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on ‎13-04-2020 13:40

on ‎13-04-2020 13:40

Hi, it says on my mobile O2 app that if I upgrade my device today that O2 will pay the remaining device balance (mine is £36) but when I click upgrade it tells me I have to pay the £36 in order to upgrade? How does this work, any help please

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pgn
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on ‎13-04-2020 14:08

on ‎13-04-2020 14:08

Does the new phone and tarrif you've selected add up to £36, @AnnaOcc96 ?

 

Bear in mind you'll be moving to Refresh if you accept, with a Device Plan and an Airtime Plan, adding both together to get your monthly total payment. 

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
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MI5
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on ‎13-04-2020 14:25

on ‎13-04-2020 14:25

@AnnaOcc96 

Is there a voucher code in the email you received?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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