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Exchange

Chris21
Level 1: Joiner
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I want to exchange my phone it's within 14days . Is it correct procedure for me to send this one back first and wait for them to get it before I can tell them what one I want ?
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MI5
Level 94: Supreme
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@Chris21 

How to here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151658 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Chris21 

How to here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhoneChanger
Level 30: Meditator
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In a nutshell yes you need to return your current phone, wait for it to be received and then order what you want
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