Exchange my upgrade

[Exchange]

I have upgraded my phone to a iPhone XR on 20th April and found I do not like the phone as it is to big, can I cancel using the cooling off period and exchange for SE Model.?

[O2Lorna]

You need to send the handset back and wait for them to receive it then you can upgrade to the SE

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

Hi @Exchange 

Yes you can under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy