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Excessive data charges

Jimmy12
Level 1: Joiner
  • 1 Posts
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Wondering if I am getting a bum deal !
I pay £35 a month for 60g data +free calls and texts.

This month I used an extra 30g of data and my bill is now £105 ! Seems my bill have tripled by using 50% more.

I then log on my O2 and see adverts for unlimited data for £15!! So how is it that long standing customers get the old ****** deals paying extremely high add on charges for something that’s basically being given away outside my pay monthly deal. Should I have to call up every month to make sure I am on the right deal ? Shouldn’t you be looked after and given the best deal regardless? Even pay as you go deals offer better data packages for what I am being charged. Does anyone else pay this much for data ?
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O2Leyla
O2 Support
O2 Support
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Hello Jimmy 12, I would definitely suggest either popping into one of your local stores or calling through to customer services to see if they can better your current deal.

Hope this helps.

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O2Leyla
O2 Support
O2 Support
  • 75 Posts
  • 1 Topics
  • 8 Solutions
Registered:
Hello Jimmy 12, I would definitely suggest either popping into one of your local stores or calling through to customer services to see if they can better your current deal.

Hope this helps.
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