Error with o2 account

[Niamhc1]

Is anyone else having a problem with their O2 account where it simply won't let them pay their bill? I've tried using the O2 app, phoning them, and going to the shop, but I still can't pay my bill due to an error and they seem to refuse to do anything. They keep saying they're going to look into it, but nothing happens. It's been over 3 months, and they keep charging late fees when it's not my fault. I've emailed the complaint service, but it's been over a month, and I haven't received a response.

[Oxonian]

@Niamhc1 

As I said above - bank transfer is the answer ! 👍

[jonsie]

Personally, I would never do a bank transfer to O2

It will be lost in the ether for months and just exasperating the problem

[MI5]

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@Oxonian wrote:

@Niamhc1 

As I said repeated above - bank transfer is the answer ! 👍

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Fixed it for you.

[jonsie]

[Chelsey89]

I’m having this problem at the moment the app says my bills are paid but then have texts saying I’m over due on my watch but there is not option to pay it. Did you get this resolved I’ve also logged a complaint 

[Oxonian]

@Chelsey89 

If you are asking that question of @Niamhc1, you need to tag him thus ! 👍

If you have recently lodged a complaint, you might have inadvertently created a delay for yourself. O2 are currently taking up to eight weeks to investigate and respond to complaints, and during that period, you will probably find that other teams are either unable or unwilling to engage with you.

Hence, you might now have to wait for the complaints team to revert to you.