Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Price Increases - Device plan?

I have just got an email from O2 telling me that my device plan (no idea what one) is going up?! How is that possible? It should just be the airtime plan. Is this just an error maybe? Hello SeanFrom April 2024 the monthly price of your device plan (t...

Resolved! What is this on my Phone bill? Apple MKB6XKLLVG

I have debits on my phone bill to iTunes with the code Apple MKB6XKLLVG - I don't own an Apple phone, any ideas what this could be? It totals £30!!

Change Direct Debit date

HI Id like to change my DD payment date to 18th / 19th or 20th of the month please. Kind regards Charlotte Wright (REMOVED)

Galaxy s24 ultra delivery times

I ordered the s24 ultra 512gb last week, which said next day delivery. Once I had actually ordered this, I was informed that it would be up to 2 weeks now. I went into the o2 shop, to ask why this was taking so long and they explained that there are ...

Resolved! Cannot receive calls or texts

Hello I moved from EE to o2 on 29/1/2023 and the sim is activated on the same old number on since the new o2 sim is activated i can make calls and access internet i can also send text messages but cannot receive any calls or texts or otp's. since tha...

Hi

hi. Am osvaldas . What happened with my number? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Billing

My bills are fluctuating and recently getting really high in price?

VAT invoice

You told me you would provide my bills with aVAT invoice but you still haven't done this. Please do this now.

URGENT - CLOCK TICKING - O2 Failure to provide exisiting SIM for more than 20 days.

As a loyal customer for more than 10 years, I lost my handset on 28 Jan 2024. I checked whether I was eligible for an upgrade and paid off the remaining handset balance. I checked the O2 website for stock for a particular handset (iPhone 15 Pro 1TB),...

Every purchase made to date

Hi I've been with o2 for 30 years... is there a way I can look at all purchases I have made from them? Thanks in advance

O2

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