Error with o2 account

[Niamhc1]

Is anyone else having a problem with their O2 account where it simply won't let them pay their bill? I've tried using the O2 app, phoning them, and going to the shop, but I still can't pay my bill due to an error and they seem to refuse to do anything. They keep saying they're going to look into it, but nothing happens. It's been over 3 months, and they keep charging late fees when it's not my fault. I've emailed the complaint service, but it's been over a month, and I haven't received a response.

[pgn]

@Niamhc1 - log into your MyO2 using a browser (the app sometimes shows different prompts):

App allows you to Manage Cards for Payments also:

Down at the very end of the page you log into on the app. Good luck!

[MI5]

@Niamhc1 

You can pay by bank transfer or setup a direct debit.

All details in guide Guide: How to Pay Your Bill (Contract) 

[Niamhc1]

Doesnt work and i cant add card ethier can o2 

[Niamhc1]

When i go to pay bill this is all i get and o2 when i ring them also get this error my account is stuck in limbo 

[Niamhc1]

I dont want to send a bank transfer because i would be scared of losing money since even the payment team cannot take the money because they get error 

[Oxonian]

@Niamhc1 

If you pay by bank transfer, your bank records who the money has been sent to and under what reference. I accept that if O2 "lose" the payment it might be a pain to resolve, but I do not think that you are in danger of losing the money forever. 👍

[MI5]

If you don't want to transfer the money at least setup a direct debit @Niamhc1 

You won't have to worry about paying then as it will be done automatically for you and as you need to pay anyway, there's no reason not to.

[madasaf1sh]

@Niamhc1 

That error is what is known as the encryption broker service not responding on the mobile device.. and it wont be fixed by CS they need to pass it to the backend IT team...

I would try on a proper computer either apple / chromeos or windows via myo2 https://mymobile.o2.co.uk 

[Niamhc1]

I've tried all multiple devices, nothing works. I have a direct payment set up, but there are still previous payments that aren't paid that can't be paid with direct debit. As for the O2 it people, they've been looking into it for three months, and nothing has changed. I 100% wont be upgrading with them again as its there problem but expect me to pay when i cant