Error message with transferring number from another provider.

[holbrookstace]

Hello!

I'm wanting to move my number from SMARTY to O2, I have filled out the form online with the PAC code and I keep getting a text message that it was unsuccessful. I called O2 and they re-submitted the form, but once again it has failed. What can I do to resolve this?

[madasaf1sh · Accepted solution]

@holbrookstace 

It could be that Smarty (Three) are rejecting the port, or have given you an incorrect PAC code, so I would go back to them and get them to double check. 

Also make sure all your details match on both accounts

[RafaC]

Hey @holbrookstace did you manage to sort it out?

[holbrookstace]

Yes!

[RafaC]

Glad to hear it 😁