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Pearse
Level 1: Joiner
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I haven’t had phone service since April because a phone mast has been broken in my area of Belfast but I’m still being charged full price and not getting any service. When will this be fixed ?

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madasaf1sh
Level 69: Guiding Light
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@Pearse 

 

No one one the community will know the answer to that, and it could be down to a number of reasons. 

o2 dont offer a fault free service, as per your t&c's but it you reach out to customer services and keep checking https://status.o2.co.uk 

 

You can call customer servcies from any other phone on 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 69: Guiding Light
  • 5978 Posts
  • 32 Topics
  • 1952 Solutions
Registered:

@Pearse 

 

No one one the community will know the answer to that, and it could be down to a number of reasons. 

o2 dont offer a fault free service, as per your t&c's but it you reach out to customer services and keep checking https://status.o2.co.uk 

 

You can call customer servcies from any other phone on 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@Pearse As you've been without service for a considerable length of time it would be worth your while to speak to customer service. There's no guarantee, but they may offer you a goodwill gesture.

I DO NOT WORK FOR O2



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pgn
Level 64: Magistrate
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In addition to @Bambino's excellent advice, if you download the O2 My Network app from your phone's app store, you can set it to monitor your favourite locations and automatically report issues to O2.

Worth a shot 👍

O2CommunityAwardNotCS




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Message 4 of 5
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pgn
Level 64: Magistrate
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Sample email and txt from registering my most commonly visited postcodes some weeks back:

Screenshot_20220607-122145.png

 

Worth having on your phone, trust me!

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Message 5 of 5
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