Error code 90 / 900 Apple Watch cellular - FIX!!!

[DanWolff]

So I’ve called 202, messages o2 and gone in to both Apple and O2 today trying to connect an o2 Apple Watch cellular plan with my Apple Watch Ultra 2. 

I’m an existing o2 customer with an iPhone 16 pro max. I bought both the phone and Apple Watch privately. Not through Apple or O2. 

upon speaking to an O2 advisor in store today / I was informed O2 are AWARE of the codes and are AWARE it doesn’t work. 

o2 know you can not link a cellular plan to your Apple Watch if you didn’t buy your watch and plan through them. 

basically - the only way to get an O2 cellular plan working on an Apple Watch is to be an existing o2 customer AND buy the watch and cellular plan though o2!!!! 

this feels completely illegal and I’m shocked to have been told this today. I’m starting to look in to how to raise this with the ombudsman but thought it worth posting for others to be aware

[DanWolff]

Some updates here

 

 unsure what it means but odd it’s now saying my o2 account is not eligible 

[LMilner]

Hi, did you ever manage to get this fixed and get cellular linked up to your independently bought apple watch? I've got the exact same issue? I'm thinking of going into an O2 store later today but I don't want to waste my time?

[pgn]

All info on Apple watches here @LMilner - Activate Apple Watch Guide including contacts (if using Social Media support assistance, use Facebook rather than X/Twitter for now). You could also tag @DanWolff or @courtneycxle  to see if they have found a solution.

If going into an O2 Store, take valid photo id with you.

Equally you could tag @Dave-O2, our Forum Manager to see if he can get some assistance for you.

Good luck!

[Dave-O2]

Afternoon @LMilner 

Please drop me a PM with the mobile number linked to the Watch and i'll take a closer look 👍

[Quigs1957]

Hi Dan, I'm in a similar situation having changed my phone recently. Phone working with new eSim but watch message We believe you have a Watch Plan but are having difficulty locating it please phone 202 and quote error 901.

I have phoned 202 on numerous occasions and currently have an ISSUE number to deal with within 7 days. It is now day 10. In your case did they eventually sort it out?

[pgn]

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@Quigs1957 wrote:

Hi Dan, I'm in a similar situation having changed my phone recently. Phone working with new eSim but watch message We believe you have a Watch Plan but are having difficulty locating it please phone 202 and quote error 901.

I have phoned 202 on numerous occasions and currently have an ISSUE number to deal with within 7 days. It is now day 10. In your case did they eventually sort it out?

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Given @DanWolff  posted way back in May, @Quigs1957 - tagging him may get a response. 

Meantime, the best help resource for Watch issues, as per Activate Apple Watch Guide is the O2 Social Media team, via FB Messenger or Instagram as called out in Guide: How to find help & contact O2 

Good luck!

[Maxw]

did any one get a way to sort this since upgrading from iPhone 16 pro max to 17 pro max I can’t connect my watch now to 02 I’ve spent 2 weeks phoning 02 each time they say wait 24 hrs and then call me back but they never do I’ve also been in 02 shop but no fix to date I’ve also tried a new sim plus now on eSIM this was 02 fix but no change still getting the 901 error please help

[pgn]

@Maxw 

All info on Apple watches here - Activate Apple Watch Guide  including contacts (if using Social Media support assistance, use links in here for FB or Insta: Guide: How to find help & contact O2 )

You could tag @Dave-O2, our Forum Manager to see if he can get some assistance for you, when he is back in the office on Monday.

Good luck!