Error code 90 / 900 Apple Watch cellular - FIX!!!

[DanWolff]

So I’ve called 202, messages o2 and gone in to both Apple and O2 today trying to connect an o2 Apple Watch cellular plan with my Apple Watch Ultra 2. 

I’m an existing o2 customer with an iPhone 16 pro max. I bought both the phone and Apple Watch privately. Not through Apple or O2. 

upon speaking to an O2 advisor in store today / I was informed O2 are AWARE of the codes and are AWARE it doesn’t work. 

o2 know you can not link a cellular plan to your Apple Watch if you didn’t buy your watch and plan through them. 

basically - the only way to get an O2 cellular plan working on an Apple Watch is to be an existing o2 customer AND buy the watch and cellular plan though o2!!!! 

this feels completely illegal and I’m shocked to have been told this today. I’m starting to look in to how to raise this with the ombudsman but thought it worth posting for others to be aware

[Dave-O2 · Accepted solution]

Thanks for the tag @Cleoriff 

@DanWolff Can you please drop me a PM with some further details, including the mobile number linked to your Apple Watch plan? 

[courtneycxle]

Not helpful I know but I purchased an Apple Watch which was delivered on Thursday and I'm having the exact same issue and error code (900), and O2 customer service have been abysmal! Every person I've spoken to at O2 *seem* to have no idea what I'm talking about, how to solve it and have been totally unhelpful 🙃

[pgn]

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@courtneycxle wrote:

Not helpful I know but I purchased an Apple Watch which was delivered on Thursday and I'm having the exact same issue and error code (900), and O2 customer service have been abysmal! Every person I've spoken to at O2 *seem* to have no idea what I'm talking about, how to solve it and have been totally unhelpful 🙃

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As guided in the thread above, please do use Activate Apple Watch Guide and for issues undealt with in the guide, reach out to O2 via Social Media - either of the links just below will help you in this regard.

If that fails, return here and see if the O2 Community Manager @Dave-O2 can help.

Good luck @courtneycxle 

[DanWolff]

Have responded. Thanks 

[DanWolff]

Follow my latest note on how to get it activated - hopefully that works for you but I’d also suggest raising a case with the social media team… they’ve raised a tech ticket which at the moment I’m holding hope against… 

[courtneycxle]

Thanks Dan - will take a look! ⭐

Not sure if you're able to access the similar post on my profile, but I'm blocked from contacting the social media team for 7 days as I made a mistake in security - accidentally shared my CVC instead of the last 3 digits of my card number and corrected myself immediately, but still not able to get through for another week. 🙃

Have sent an email to several O2 email addresses this morning including the complaints email, so hoping I have more luck there!

[courtneycxle]

@Dave-O2 Not sure if you're able to help at all? 🤞

[courtneycxle]

@DanWolff Just tried your suggestion R.E. Wifi and it's worked!!! (ANGEL)

Hopefully won't get stuck in the activation phase now 🎉

[DanWolff]

Woohooo. You’re now with me… in the swirling activation of doom period. 

id recommend leaving it and not doing anything for 72 hours and if nothing. Press the social media team to raise a tech ticket when you can… 

that’s advice based on nothing other than gut feel 

[Dave-O2]

Thanks @DanWolff 

I can confirm this has landed in my inbox and i'll be back in touch as soon as i can 👍