Error code 15 - Apple Watch Ultra

[DavidPerry]

Hello all, can somebody please help me!? 

I have been round in circles with O2 and the error 15 code when trying to set up the cellular section of my new Apple Watch.  I have even returned my original one, and purchased a new one in store, as the manager did not know what to do.  His words “if this happens again - I do not know”.  Is anyone able to help please? Thank you 

[O2Emma · Accepted solution]

Thank you @DavidPerry Took some fixing persistence was the key lol glad its all working.

[pgn]

You're welcome, @DavidPerry - and big kudos to the Advisors are due ( @Martin-O2 and @Breanna !).

[Jyotida]

That’s great news that it got fixed . What was the exact method to do this ? Is it replicable . 

[Davey1939]

Hi Emma, I’m having the same issue, can’t setup cellular on my ultra watch. I switched over from virgin to O2 on the 3rd July, so I don’t know if that is part of the issue. Thanks 

[Cleoriff]

@Davey1939 

It's @O2Sarah- on this morning. I've tagged her to this post.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Davey1939 I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- xx

[DavidPerry]

@Jyotida - it took several hours to sort in the end, the majority behind the scenes work by @O2Sarah- and co.

@O2Sarah- can you please kindly look in to this for @Jyotida 

[Rothy]

I need help with this 

[Rothy]

I really need help with this I’ve had my watch since Monday and nothing, call centres have been shocking