cancel
Showing results for 
Search instead for 
Did you mean: 

Error code 15 - Apple Watch Ultra

DavidPerry
Level 2: Apprentice
  • 17 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello all, can somebody please help me!? 

I have been round in circles with O2 and the error 15 code when trying to set up the cellular section of my new Apple Watch.  I have even returned my original one, and purchased a new one in store, as the manager did not know what to do.  His words “if this happens again - I do not know”.  Is anyone able to help please? Thank you 

Message 1 of 46
8,821 Views
45 REPLIES 45

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Thank you @DavidPerry Took some fixing persistence was the key lol glad its all working.

signature
Message 31 of 46
4,210 Views

pgn
Level 77: Grand Master
  • 39342 Posts
  • 243 Topics
  • 1790 Solutions
Registered:

You're welcome, @DavidPerry - and big kudos to the Advisors are due ( @Martin-O2 and @Breanna !).

Message 32 of 46
2,034 Views

Jyotida
Level 1: Joiner
  • 16 Posts
  • 2 Topics
  • 0 Solutions
Registered:

That’s great news that it got fixed . What was the exact method to do this ? Is it replicable . 

Message 33 of 46
2,019 Views

Davey1939
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi Emma, I’m having the same issue, can’t setup cellular on my ultra watch. I switched over from virgin to O2 on the 3rd July, so I don’t know if that is part of the issue. Thanks 

Message 34 of 46
2,004 Views

Cleoriff
  • 126951 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

@Davey1939 

It's @O2Sarah- on this morning. I've tagged her to this post.

Veritas Numquam Perit

Girl in a jacket
Message 35 of 46
2,000 Views

O2Sarah-
  • 689 Posts
  • 0 Topics
  • 25 Solutions
Registered:

Thanks for the tag @Cleoriff 

@Davey1939 I will send you a private message so we can look into this. 

Message 36 of 46
1,996 Views

Cleoriff
Level 94: Supreme
  • 126951 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

Thanks @O2Sarah- xx

Veritas Numquam Perit

Girl in a jacket
Message 37 of 46
1,993 Views

DavidPerry
Level 2: Apprentice
  • 17 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@Jyotida - it took several hours to sort in the end, the majority behind the scenes work by @O2Sarah- and co.

 

@O2Sarah- can you please kindly look in to this for @Jyotida 

Message 38 of 46
1,974 Views

Rothy
Level 1: Joiner
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I need help with this 

Message 39 of 46
1,945 Views

Rothy
Level 1: Joiner
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I really need help with this I’ve had my watch since Monday and nothing, call centres have been shocking 

Message 40 of 46
1,945 Views