Download and Print Bills

[Anonymous]

Hi, any idea when the long term final fix for issues with downloading and printing bills will be completed?

In my last chat with an O2 advisor the host said that O2 were working on a long term solution.

Yes, I've cleared the cache and deleted the remembered password, on google chrome and on safari, on different devices.

I need to download this information monthly for expense claims.

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=xxxxxxxxxx&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 31/07/2017 11:24:16

[jonsie]

No news apart from problem identified but no eta for fix. Long running thread already. Can you redirect @Marjo

[MI5]

No idea as we are all customers like yourself.
The main thread on the forum will be updated with any info we are told.

[MercedesS · Accepted solution]

Hello @Anonymous

We are really sorry to see that you are still having issues. Please check the main topic where we will be posting any update as we get them.

But, a fix has been worked on but unfortunately, we don't have any ETA yet. Thanks again for your patience