Solved: Wrong tariff

Anonymous · ‎29-07-2017

I decided to change from the talkalot tariff to the £10 Data Big Bundle.

Unfortunately I sent 10BIGDATABUNDLE to 21300 instead of 10DATABIGBUNDLE. But the stupid system has automatically put me on the £10 Big Bundle and deducted the £10 from my credit instead of rejecting an invalid Bundle name!

How do I switch to the £10 Data Big Bundle without losing my monkey or having to put more credit in?

adamtemp64 · ‎29-07-2017

Check in my o2 . But you need to contact customer services as they are the only ones that can help you we are all customers here http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎29-07-2017

Check in my o2 . But you need to contact customer services as they are the only ones that can help you we are all customers here http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎29-07-2017

You can only change once a month so call them and explain the error and they may well help you. 4445

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-07-2017

The only way is to call customer service as said.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎31-07-2017

Good afternoon @Anonymous and welcome to our community! Sorry to hear you got the incorrect bundle. 😞 Did you manage to talk to customer services to sort it out?

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