Download PDF file of latest bill

[Anonymous]

This may be another improvement to the system and environment but I do not see where or how to download the September 2015 bill.  Is this possible?

I have a number of previous PDF bills downloaded and filed.

The screen which ought to offer this feature had the words " Download PDF Bill" greyed out.

There is a link to download Acrobat.

I use Nitro3.  Acrobat is of no use.  Does this mean I am henceforth disbarred from filing my bills?

Thank you for any help.

[MI5]

There have been a number of security upgrades to the billing part of My O2.
What browser are you using and is it up to date?
I'm not sure why you can't use adobe and nitro together either?

[Cleoriff]

The path for me is view latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill which brings up the old style page with the download as pdf link. ie

This is via my laptop using FF....and none of mine is greyed out at all....

[MI5]

It's greyed out because adobe isn't installed.

[Cleoriff]

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@MI5 wrote:
It's greyed out because adobe isn't installed.

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Fair enough. Easy fix then...

[Anonymous]

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@MI5 wrote:
It's greyed out because adobe isn't installed.

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I know it is necessary to have Adobe or some other pdf reader installed to be able to view a pdf file but is it necessary to have Adobe installed just to DOWNLOAD the file @Cleoriff?  

I note the OP refers to inability to download and view the september 2015 bill.  As yet my Sept bill is not showing because I have not reached the billing date.

I also note that when I do download a bill the Download button is greyed out and remains so until I select another month's bill for download.

[Cleoriff]

Hi @Anonymous.

My bill is not due till 23rd September so my answer was based on viewing my latest bill (which obviously was August) This was clearly stated in my post.

I presumed, as the OP was trying to view their September bill, they must have received it....otherwise there would be nothing to view at all?

Re the issue of   'download being greyed out', I have never seen this at all....

Usually my answers to technical questions are based on my own personal experience.. though I have been known to use Google ....or rely heavily on the expertise of other forum members...:smileywink:

[Anonymous]

Good morning @Cleoriff. On reading through this thread again I see I made a faux pas and owe you an apology. My question as to whether it is necessary to have Adobe Reader installed to enable pdf files to be downloaded (as distinct from downloaded and viewd) was intended for @MI5.

[MI5]

To the best of my knowledge and belief, I have answered that question above.
The downloading of adobe acrobat should enable the function as o2 intended.

[Anonymous]

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@MI5 wrote:
To the best of my knowledge and belief, I have answered that question above.
The downloading of adobe acrobat should enable the function as o2 intended.

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Hi @MI5   I think I may have been misunderstood.  I was not questioning your veracity or knowledge.  What I am trying to determine is whether it is necessary to have Adobe installed on a PC in order to be able to download pdf files?    The reason I asked is that the OP uses Nitro3 (which I understand to be an alternative pdf reader program) and in my opinion he ought to have the option to download his bills to view on software of his choice.     Sorry if you thought I was criticising you - nothing was further from my mind.