Debit Card didn`t go through

on 13-09-2015 09:04
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on 13-09-2015 09:04
I am trying to pay for an upgrade via O2 web site. Visa debit card didn`t go through, so didn`t another card American Express.
How we can sort it out?
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on 13-09-2015 09:09
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on 13-09-2015 09:09
This is a customer forum. Sorry, we can't help with account or payment issues. You need to speak to customer service. http://www.o2.co.uk/contactus

on 13-09-2015 09:40
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on 13-09-2015 09:40
I have been having the exact same problem since yesterday. Have tried 10 times to order, used 2 different cards and none have worked. Spoke to 5 different advisors, all who have been very nice but none have been able to solve the problem. They are reprocess the order but everytime it comes to the payment they send me a link to the same page. Which still is not working. If you have any futhuer sucess please let me know. 17 hours later and still no upgrade
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on 13-09-2015 09:40
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on 13-09-2015 09:40
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on 13-09-2015 09:51
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on 13-09-2015 09:51
Not sure why either @Anonymous or @Anonymous cards aren't being accepted unless it's due to
1) Not enough funds available or
2) Website error due to iPhone launch....
Either way it may be easier to purchase instore .....
Veritas Numquam Perit
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on 13-09-2015 09:54
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on 13-09-2015 10:01
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13-09-2015 10:02 - edited 13-09-2015 10:03
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13-09-2015 10:02 - edited 13-09-2015 10:03
Hi @Anonymous
I can appreciate how frustrating it must be. The thing is if your website was 'glitching' at the time you first attempted payment then it is very possible that repeated attempts would have failed or been rejected.
This is why we can only advise on what we have seen happen in the past. You might find leaving it for 24 hrs corrects the issue.? I am surprised that CS haven't informed you of this...
Veritas Numquam Perit
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on 13-09-2015 10:59
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on 13-09-2015 10:59
Having the same problem since yesterday morning, waited the 24 hours as advised and still having the same issue, simply wont accept the debit cards, contacted bank to see if there is any issues and they say there is none
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on 13-09-2015 11:02
It'll be congestion with all the iPhone 6s madness pre ordering

