Solved: Downgrading

Anonymous · ‎06-12-2016

How do I go about downgrading my tariffs? I pay £45pm for 5GB of data and unlimited texts and calls on an iPhone 6s Plus but I just don't need all that and could do with saving a bit of cash since my contract still has another year on it.

MI5 · ‎06-12-2016

Unfortunately you can't downgrade unless you pay off your device plan and take a lesser sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-12-2016

Unfortunately you can't downgrade unless you pay off your device plan and take a lesser sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Curr946 · ‎07-12-2016

You could explain your struggling and they might allow a down grade. Always worth asking, but unlikely.

Current Phone: Sony Xperia XZ Premium

O2

Downgrading

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived