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Jm_1218 · ‎13-11-2022

Dear Sir/Madam,

Sorry that I made mistakes for the monthly top up. I paid two times of top up on November (11/11/2022), so the bank deducted £10+£10 in my bank account. Actually, it should be £10 only. Please help to check my monthly bill. However, how could I get the refund?

Sorry for any inconvenient caused.
Look forward to hearing your reply!

Yours faithfully,

Joanne Mui

Enlli · ‎13-11-2022

We are a Community Forum made up of customers like yourself.

As far as I am aware refunds are not possible on top ups

Have you rung 4445 to check?

You can also message O2 via social media

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

MI5 · ‎13-11-2022

@Jm_1218

Overpayments will remain as credit on your account and be used towards next months bill.

By the time O2 refunded you, your next bill will be due anyway, so best to just leave it as credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎13-11-2022

We are a Community Forum made up of customers like yourself.

As far as I am aware refunds are not possible on top ups

Have you rung 4445 to check?

You can also message O2 via social media

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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