Solved: Double data

cjt942 · ‎10-12-2018

I have recently taken out an O2 Refresh Pay Monthly plan for a pocket hotspot that gave me 12Gb of data for the usual cost of 6Gb. However, my O2 account only shows the remaining data based on an allowance of 6Gb. How long does it take for My O2 to recognise that my plan provides me with 12Gb data per month?

MI5 · ‎10-12-2018

@cjt942

See help here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎10-12-2018

Does the 6GB not show as a bolt on?

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MI5 · ‎10-12-2018

@cjt942

See help here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎12-12-2018

Hi @cjt942, I was wondering if you'd made any progress with this? Did the suggestiosn above help?

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cjt942 · ‎14-12-2018

Hi Emilie. Yes, thank you, MI5's information was very helpful.

cjt942 · ‎14-12-2018

Thanks for your post - no, it's not a bolt on and I think MI5 has helped with my query.

cjt942 · ‎14-12-2018

Thank you very much MI5 - that's very helpful.

MI5 · ‎14-12-2018

No worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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