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Level 1: Joiner
Posts: 4
Registered: ‎10-12-2018
Accepted Solution

Double data

I have recently taken out an O2 Refresh Pay Monthly plan for a pocket hotspot that gave me 12Gb of data for the usual cost of 6Gb.  However, my O2 account only shows the remaining data based on an allowance of 6Gb.  How long does it take for My O2 to recognise that my plan provides me with 12Gb data per month?

Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Double data

Does the 6GB not show as a bolt on?

Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Double data

@cjt942 

See help here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Re: Double data

Hi @cjt942, I was wondering if you'd made any progress with this? Did the suggestiosn above help?

 

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Level 1: Joiner
Posts: 4
Registered: ‎10-12-2018

Re: Double data

Hi Emilie.  Yes, thank you, MI5's information was very helpful.

Level 1: Joiner
Posts: 4
Registered: ‎10-12-2018

Re: Double data

Thanks for your post - no, it's not a bolt on and I think MI5 has helped with my query.

Level 1: Joiner
Posts: 4
Registered: ‎10-12-2018

Re: Double data

Thank you very much MI5 - that's very helpful.

Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Double data

No worries Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)