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Double data

cjt942
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I have recently taken out an O2 Refresh Pay Monthly plan for a pocket hotspot that gave me 12Gb of data for the usual cost of 6Gb.  However, my O2 account only shows the remaining data based on an allowance of 6Gb.  How long does it take for My O2 to recognise that my plan provides me with 12Gb data per month?

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MI5
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@cjt942 

See help here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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MI5
Level 94: Supreme
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Registered:

@cjt942 

See help here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi @cjt942, I was wondering if you'd made any progress with this? Did the suggestiosn above help?

 

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cjt942
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Hi Emilie.  Yes, thank you, MI5's information was very helpful.

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cjt942
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Thanks for your post - no, it's not a bolt on and I think MI5 has helped with my query.

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cjt942
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Thank you very much MI5 - that's very helpful.

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MI5
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No worries slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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