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Double data bolt on not working

Anonymous
Not applicable

on ‎01-06-2017 10:19

on ‎01-06-2017 10:19

I signed up for a 3GB contract with 'double the data' for no extra cost. I have used up 3GB data and have been told that I am out of data. I have a bolt on available for 3GB data, but when I click to add the bold on, whether on the O2 app or on my laptop, it comes up with an error message saying "this information is not available at the moment. Please try again later."

 

Anyone know what I can do to activate the extra 3GB of data?

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MI5
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on ‎01-06-2017 10:21

on ‎01-06-2017 10:21

You need to call customer services for this issue.
202 from your mobile.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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‎07-06-2017 11:56 - edited ‎14-06-2017 14:41

‎07-06-2017 11:56 - edited ‎14-06-2017 14:41

Hi @Anonymous I have an update on your double data bolt on issue. 

 

A fix for this issue is currently been deployed. It's being done in batches and will be fully deployed by the end of this week. 

 

Please let me know if you have any questions. wink

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