This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Do I need the new sim I have been sent ?

Go to solution
Tiffbash
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-03-2021 07:35

on ‎25-03-2021 07:35

Just upgraded from an iphone 11pro to a 12 and o2 have sent me a new sim with the phone, although I am keeping my numnber the only difference is the iphone 12 is 5G so do I need the new sim sent to me or would the old sim be 5G ready ?

Thx

Message 1 of 5
729 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152785 Posts
  • 652 Topics
  • 29163 Solutions
Registered:

on ‎25-03-2021 07:45

on ‎25-03-2021 07:45

@Tiffbash 

You need to SIM swap to the new SIM to use 5g. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
725 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152785 Posts
  • 652 Topics
  • 29163 Solutions
Registered:

on ‎25-03-2021 07:45

on ‎25-03-2021 07:45

@Tiffbash 

You need to SIM swap to the new SIM to use 5g. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
726 Views
0 Kudos

Go to solution
Tiffbash
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-03-2021 08:36

on ‎25-03-2021 08:36

OK thx, do I just put the new sim in the new phone ?

Message 3 of 5
708 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Tiffbash
  • 130018 Posts
  • 838 Topics
  • 7606 Solutions
Registered:

on ‎25-03-2021 08:41

on ‎25-03-2021 08:41

@Tiffbash 

You start the sim swap using your old sim. Then put the new sim in the phone and keep turning the phone off and on.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
704 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 152785 Posts
  • 652 Topics
  • 29163 Solutions
Registered:

on ‎25-03-2021 08:48

on ‎25-03-2021 08:48

@Tiffbash 

You need to perform the sim swap as detailed in the link I gave you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
700 Views
0 Kudos
Top Kudoed Authors
View All
Top