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Do I need the new sim I have been sent ?

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Tiffbash
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on ‎25-03-2021 07:35

on ‎25-03-2021 07:35

Just upgraded from an iphone 11pro to a 12 and o2 have sent me a new sim with the phone, although I am keeping my numnber the only difference is the iphone 12 is 5G so do I need the new sim sent to me or would the old sim be 5G ready ?

Thx

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MI5
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on ‎25-03-2021 07:45

on ‎25-03-2021 07:45

@Tiffbash 

You need to SIM swap to the new SIM to use 5g. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎25-03-2021 07:45

on ‎25-03-2021 07:45

@Tiffbash 

You need to SIM swap to the new SIM to use 5g. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tiffbash
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on ‎25-03-2021 08:36

on ‎25-03-2021 08:36

OK thx, do I just put the new sim in the new phone ?

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Cleoriff
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on ‎25-03-2021 08:41

on ‎25-03-2021 08:41

@Tiffbash 

You start the sim swap using your old sim. Then put the new sim in the phone and keep turning the phone off and on.

Veritas Numquam Perit

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MI5
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on ‎25-03-2021 08:48

on ‎25-03-2021 08:48

@Tiffbash 

You need to perform the sim swap as detailed in the link I gave you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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