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Disney +

Anita18
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I have an email offering Disney plus free
For 6 months but when I look at my o2 it says £5.99 per month.
I haven’t upgraded so is the free offer only for those upgrading?
Message 1 of 17
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Sheda96
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I'm trying to redeem code for Disney+ it says 'cannot be redeemed you may have already redeemed this' log into Disney+ to check & when I do this it only shows 7 day free trial not 6 months free can you help
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gmarkj
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Sounds like you need to call customer services.
All numbers are in this guide:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Best number to call is 0800 587 4005

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 12 of 17
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Sheda96
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Thanks have tried to ring o2 will try again tomorrow
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Nikala
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I have had several SMS offering Disney plus free for 6 months but when I look at my o2 it says £5.99 per month too. I am not new or upgrading my contract but you've made the offer and I've tried to accept it. I want it adding. It isn't my fault that O2 made the offer in error (several times!) Who do I complain to and how? I tried the chat but every is busy each time I've tried. The number that the SMS said to text isn't working. I tried Aura but she just gave me my bill total. Not good enough.
Message 14 of 17
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MI5
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@Nikala 

You text the word DISNEY to 21500 and follow the instructions sent back.

You must do this from the phone that the offer was sent to as it is number specific.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 17
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EmilyJ
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Hi, I already had a free Disney+ subscription until Feb, I upgraded and was offered another 6months which I took, however my account still says it will expire in Feb. How do I activate the new one...worried I'll lose it! Thanks very much.
Message 16 of 17
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MI5
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Unfortunately the offers can't be stacked @EmilyJ 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 17
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