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My order is on hold

leerichard81
Level 1: Joiner
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on ‎04-11-2020 15:25

on ‎04-11-2020 15:25

My order is on hold even though I’ve passed the credit checks.
They said somebody will email me and probably ask for more id.
Please can this be done today so I can receive my order?!!
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Bambino
Level 86: Prestigious
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on ‎04-11-2020 15:50

on ‎04-11-2020 15:50

@leerichard81 This is a customer community. No one here can help you. All available customer service numbers are in this link: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Martin-O2
Former Staff
In response to Bambino
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on ‎06-11-2020 12:09

on ‎06-11-2020 12:09

Hey @leerichard81 did you speak to customer services and were they able to give you an update on your order? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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