Disney+ Extra

[02Customer]

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... I’ve tried regularly over the last 3 days but the same error appears. Any ideas?

[Sarahrgill1316]

Same issue here. Please can you help? @O2Sarah 

[pgn]

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@Sarahrgill1316 wrote:

Same issue here. Please can you help? O2Sarah 

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Hi @Sarahrgill1316 - there are no O2 Advisors on today as it is Sunday, and the advisor on from 9am Monday is @O2Ryan - look out for a PM Monday morning.

Meanwhile take a look at Guide: Adding and removing O2 Extras  and see if it has started to work again later today. Good luck!