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Level 1: Joiner
Posts: 1
Registered: ‎24-06-2020
Accepted Solution

Disney+ Extra

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... I’ve tried regularly over the last 3 days but the same error appears. Any ideas?
Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: Disney+ Extra

@02Customer 

Follow this info here Guide: Adding and removing O2 Extras  

If you need extra help you need to contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

*The Game Is On*

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Level 41: Prodigal
Posts: 2,399
Registered: ‎04-04-2012

Re: Disney+ Extra

@O2Georgina

Would you be able to help @02Customer as we have seen quite a few of these issues over the last few days, and cancelling and creating new email addresses seems to be the wrong way to fix this.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts
O2 Support
Posts: 159
Registered: ‎19-10-2019

Re: Disney+ Extra

[ Edited ]

Hi @madasaf1sh  Thanks for the tag

@02Customer  I will send you a private message so we can look in to this for you

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Level 1: Joiner
Posts: 1
Registered: ‎23-10-2013

Re: Disney+ Extra

Hi @O2Georgina even I'm having same issue. I've recently upgraded to new tariff which came with 12months of free Disney+ subscription. However when I try to enable the Disney+ extra from myo2 I'm getting error - "Oops ! Sorry, we weren't able to add your extra. Please try again.” I have tried it for couple of days already but still the same issue. 

can you please help me enable Disney+. 

Thanks,

PN

Posts: 116,597
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Disney+ Extra

@O2Georgina 

Has the issue been reported to O2 now as there are many posts about this on the forum?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 159
Registered: ‎19-10-2019

Re: Disney+ Extra

Hiya @MI5  yes it has, o2 are aware of it, The issue is being worked on to resolve the issue

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O2 Support
Posts: 159
Registered: ‎19-10-2019

Re: Disney+ Extra

[ Edited ]

@PNCustomer  I am going to send you a private message to help resolve your issue

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Posts: 116,597
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Disney+ Extra

Thanks @O2Georgina 

Good news.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎18-12-2015

Re: Disney+ Extra

@O2Gerogina My fiancé is having the same issue trying to activate her 12 month Disney+ extra as well with the same error. What does she need to do to fix it? Thanks.