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on 12-12-2020 09:17
Solved! Go to Solution.
Accepted Solutions
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12-12-2020 13:05 - edited 12-12-2020 13:06
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12-12-2020 13:05 - edited 12-12-2020 13:06
@PNCustomer I am going to send you a private message to help resolve your issue
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on 12-12-2020 09:31
Follow this info here Guide: Adding and removing O2 Extras
If you need extra help you need to contact O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
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on 12-12-2020 09:31
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on 12-12-2020 09:31
Would you be able to help @02Customer as we have seen quite a few of these issues over the last few days, and cancelling and creating new email addresses seems to be the wrong way to fix this.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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12-12-2020 09:40 - edited 12-12-2020 09:40
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12-12-2020 09:40 - edited 12-12-2020 09:40
Hi @madasaf1sh Thanks for the tag
@02Customer I will send you a private message so we can look in to this for you
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on 12-12-2020 12:58
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on 12-12-2020 12:58
Hi @O2Georgina even I'm having same issue. I've recently upgraded to new tariff which came with 12months of free Disney+ subscription. However when I try to enable the Disney+ extra from myo2 I'm getting error - "Oops ! Sorry, we weren't able to add your extra. Please try again.” I have tried it for couple of days already but still the same issue.
can you please help me enable Disney+.
Thanks,
PN
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on 12-12-2020 13:01
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on 12-12-2020 13:01
Has the issue been reported to O2 now as there are many posts about this on the forum?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-12-2020 13:05
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on 12-12-2020 13:05
- 387 Posts
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12-12-2020 13:05 - edited 12-12-2020 13:06
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12-12-2020 13:05 - edited 12-12-2020 13:06
@PNCustomer I am going to send you a private message to help resolve your issue
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on 12-12-2020 13:11
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on 12-12-2020 13:11
Thanks @O2Georgina
Good news.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-12-2020 23:19