Disingenuous app and poor automated payment

[Anonymous]

1. Your MyO2 app is disingenuous. It informs us that we can pay our monthly account via it.
That is patently UNTRUE.

2. For many years now I have asked repeatedly asked (we have corresponded several times on it to no outcome) that your automated telephone payment system is not fit for purpose.
It does NOT process American Express Card payments - it prompts for a 3 digit security code, when it is universally understood that American Express Cards have a 4 (that is FOUR) digit security code, thus this system renders the entire point of calling it to make a payment by American Express Card a fruitless and thankless waste of time.

SINCE you DO accept payment - online or live in person with an operator - payment of bills by American Express Card, WHEN are you going to update the MyO2 App AND your automated telephone payment system and bring it in line ?
This is discrimination !

[MI5]

[Cleoriff]

What we actually see many times is that people take out a new contract, set up a direct debit and then cancel it.....This is the part I think O2 should crack down on......but they just allow it to happen.

[Anonymous]

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@MI5 wrote:
Whilst I strongly object to your childish accusations about my motives i do agree that it is time that o2 enforced their own rules.

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Oh dear me! I have done it again.  Foot in the mouth disease has not been eradicated yet. Seems I cannot do right for doing wrong!  I was speaking in jest (as I thought the emoticon would indicate).  Not for a nano second did I intend to impugn your character, integrity or motives @MI5 and offer you my sincere apologies.

[MI5]

Hence my additional wink @Anonymous. You shouldn't be so sensitive

[Anonymous]

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@MI5 wrote:
Hence my additional wink @Anonymous. You shouldn't be so sensitive

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'tis just part of my quirky nature! 

[Cleoriff]

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@Anonymous wrote:

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@MI5 wrote:
Hence my additional wink @Anonymous. You shouldn't be so sensitive

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'tis just part of my quirky nature! 

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Oh don't say that @Anonymous you will forever remain quirky...(and I know you aren't happy with that)

[MI5]

Most quirky and most apt 😛