A simple change of name request not so simple

[Anonymous]

I have sent in my details to allow a change of name and when trying to find out if it's complete I have been hung up on 3 times, on hold for in excess of 30 mins before being hung up on and told a simple change of last name will take FIVE WORKING DAYS!!!!
Ridiculous is all I can think.
Have been with O2 a really long time and can't believe how ridiculous my recent interaction with you has been.
Can someone please get my last name changed so I can refresh my account and upgrade my phone and stay with O2 for a further decade OR I will move on to another company. Simple as that.

[MI5]

The o2 wheels don't spin all that quickly unfortunately!

[Anonymous]

It seems the O2 wheels aren't spinning at all!!!

[MI5]

They will be but just slowly.
You could consider a complaint to speed things up a bit?
http://www.o2.co.uk/how-to-complain

[jonsie]

Presumably you have faxed a marriage certificate or written to them?

[Cleoriff · Accepted solution]

Change of name account
Send a copy of the marriage certificate  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:
The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP