Disingenuous app and poor automated payment

[Anonymous]

1. Your MyO2 app is disingenuous. It informs us that we can pay our monthly account via it.
That is patently UNTRUE.

2. For many years now I have asked repeatedly asked (we have corresponded several times on it to no outcome) that your automated telephone payment system is not fit for purpose.
It does NOT process American Express Card payments - it prompts for a 3 digit security code, when it is universally understood that American Express Cards have a 4 (that is FOUR) digit security code, thus this system renders the entire point of calling it to make a payment by American Express Card a fruitless and thankless waste of time.

SINCE you DO accept payment - online or live in person with an operator - payment of bills by American Express Card, WHEN are you going to update the MyO2 App AND your automated telephone payment system and bring it in line ?
This is discrimination !

[MI5]

You are aware that the contract terms and conditions require that you pay by direct debit aren't you?

[Bambino]

I'm not really sure how an app can be disingenuous?

http://www.oxforddictionaries.com/definition/english/disingenuous

Just set up a Direct Debit like you're supposed to and you can avoid a lot of hassle.

[Anonymous]

Are you saying you are being discriminated against because you use Amex?

As others have said just pay by direct debit as the terms require you to do and all this hassle goes away!

[Anonymous]

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@MI5 wrote:
You are aware that the contract terms and conditions require that you pay by direct debit aren't you?

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To be fair to the OP the My O2 page here says"

"Want to make payments to your account using a debit or credit card?

You can choose to pay the bill in full, cover any Direct Debit arrangements that have failed, or clear any arrears."

Direct Debit may be O2's preferred method of payment but they have clearly left the door open for an alternative method and  I would therefore agree with the OP that American Express ought to be properly catered for.

[Cleoriff]

Actually O2 allows you to pay many ways. Direct debit is in the contract terns and conditions...but the list of alternatives are here

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[MI5]

Agreed, "to cover any dd's that have failed".
The t&c's clearly state payment must be made by dd and clearly the op had cancelled this as they have repeatedly tried to pay by Amex.

[Anonymous]

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@MI5 wrote:

Agreed, "to cover any dd's that have failed".
The t&c's clearly state payment must be made by dd and clearly the op had cancelled this as they have repeatedly tried to pay by Amex.

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Far be it from a quirky customer to disagree with a veteran with ambition for higher things ,  but I venture to suggest that the T&Cs are anything but clear. The Pay Monthly Mobile Agreement here says "We require you to pay your Charges by direct debit unless we tell you otherwise".   O2 have told the world at large that they may pay in other ways (as witness Cleoriff's excellent guide and also the My O2 section of the website).  SO there is at the very least considerable doubt as to what O2's actual practice is.  Do they or don't they enforce DD payment?   From what I have seen in the Commubity so far it seems not.   Time O2 got its act together and cleared up the confusion once for all.

[Anonymous]

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@MI5 wrote:

Agreed, "to cover any dd's that have failed".

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 That is just one of the three scenarios mentioned, sir!   You can choose (1) to pay a bill in full; (2) to cover failed DDs; or (3) clear any arrears.

[MI5]

Whilst I strongly object to your childish accusations about my motives i do agree that it is time that o2 enforced their own rules.