Discounted tariff

[Anonymous]

I initially signed up to a pay monthly tariff giving me 10GB of data for £17.00 for 12 months increasing to £30.00 thereafter. Howver I gave been charged £30.00 and not received the advertised discount 

[MI5 · Accepted solution]

The discount should be applied as a bolt on in your MyO2.
Contact customer service on 202 if it’s not there.
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[Cleoriff]

@AnonymousJust checking if you have actually been charged (and paid) that amount.?

If it's a discounted tariff it will always show the full price but the discount is applied wheh they generate your bill. You should only pay the discounted rate.....

[MI5]

I'm guessing this is just in MyO2 as the bill notification.

[Marjo]

Hi @Anonymous, just wanted to check if you saw the responses above from our members, and if it helped you with your discount question? Please do let us know.

Cheers @MI5 and @Cleoriff for your advice