This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Disconnected account

Anonymous
Not applicable

on ‎02-01-2015 08:59

on ‎02-01-2015 08:59

When I log into my account it tells me "disconnected". I have kept my number from the last upgrade, so I am presuming that the account showing is my old contract/ account number. Why does it not find my newer details and how do I change the account number????
Message 1 of 6
1,707 Views
0 Kudos
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 127371 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎02-01-2015 09:03

on ‎02-01-2015 09:03

Hi

How long have you had your new account?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
1,705 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Cleoriff
  • 127371 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

‎02-01-2015 09:07 - edited ‎02-01-2015 09:08

‎02-01-2015 09:07 - edited ‎02-01-2015 09:08

It may well be if its a recent account... it has not updated itself yet..?

http://www.o2.co.uk/myo2

If the wrong details are showing you will need to contact Customer services on 202 for contract or 4445 for PAYG

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
1,699 Views
0 Kudos

Anonymous
Not applicable
In response to Cleoriff

on ‎02-01-2015 09:10

on ‎02-01-2015 09:10

About 18 months
Message 4 of 6
1,693 Views
0 Kudos

Anonymous
Not applicable

‎02-01-2015 09:15 - edited ‎02-01-2015 09:16

‎02-01-2015 09:15 - edited ‎02-01-2015 09:16

Certainly sounds like a glitch.

Possibly ring O2 Customer Services which is 202 for Contract http://www.o2.co.uk/contactus for help as Indicated.
Message 5 of 6
1,684 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151654 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎02-01-2015 11:33

on ‎02-01-2015 11:33

It would suggest to me that you are logging in with the wrong details for your new account.
I'd call cs on 202 and get your log in reset and also check what email you have registered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,565 Views
0 Kudos
Top Kudoed Authors
View All
Top