Direct debit

[JM2024]

Was notified by O2 in December that direct debits would change but we didn’t have to do anything. Now we have emails saying that O2 were unable to collect direct debit as normal! Have had this contract for over 18 months without any problem before.

[Bambino]

@JM2024 There have been other posts from people having Direct Debit issues.

Best thing for you to do is to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Baldrico]

I had the same thing. Shambles that is 02 now. You can pay it automated from phone number provided which is far better than speaking to customer service in my opinion

[Oxonian]

@JM2024 

There might be useful information in here :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Disgruntled4]

I'm having this problem too.  It's complete chaos.  I can't get through to anyone on the phone, and at least one of the numbers we have an O2 contract on isn't showing up on the O2 "My O2" website, so I've no way of paying that one.

[Enlli]

At the moment My O2 will only handle one account.

It will need a separate account for the second phone

Probably best getting in touch with Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or use social media

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

O

[Baldrico]

Phone the payment management number message 2 above from your mobile it will give you bill amount and you can pay by card automated. 02 customer services a joke. Took the hit ended my contract early