Renewal failed - already charged my monthly tariff

[Rana_Ruby_1495]

I’ve been charged the monthly tariff but my plan hasn’t auto-renewed

what do I do now? How do I get my money back?

p.s: I’ve recently lost my sim and went to an O2 store and got a new sim for the same number and the salesperson as assured me that everything stays the same and my plan is supposed to auto-renew as long as I hold the same number and same account.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445