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Level 1: Joiner
Posts: 1
Registered: ‎02-06-2020

Direct Debit

I currently have 2 phones on my account and everything is paid by direct debit (air time and device).


I upgraded one of the phones 3 months ago but the new device plan is not coming out of my bank by direct debit, I have to go online and pay this manually by card.


The new airtime and my existing air time and existing device continue to come out as normal by DD.


I have tried to get through on the phones to change this but with no luck.


It's not major but it does mean I have to remember to pay this every month and I do miss out on a 3% rebate I get from my bank on direct debits!


Is there anyway I can get this sorted other than over the phone? Thanks

Posts: 114,146
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Direct Debit


The only safe way is to call.

All numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)