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Level 1: Joiner
Posts: 3
Registered: ‎01-06-2020

SIM not arrived yet

Hello I ordered a pay monthly sim on behalf of my mum on the 22/05/20 and it’s not arrived yet. She lives in new build houses so could it have got lost in the post? The first monthly payment has been taken but still not got it. Any help greatly appreciated
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Posts: 88,245
Topics: 738
Registered: ‎14-01-2013

Re: SIM not arrived yet

Hi @Rwinch 

Call O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎01-06-2020

Re: SIM not arrived yet

Thanks struggling to get through just have to keep trying I guess
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Posts: 102,227
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: SIM not arrived yet

@Rwinch 

This number is best 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,245
Topics: 738
Registered: ‎14-01-2013

Re: SIM not arrived yet

@Rwinch 

Yes perseverence is needed. Try any number, press any option (even lost and stolen or fraud)

*The Game Is On*

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Community Manager
Posts: 610
Registered: ‎07-05-2020

Re: SIM not arrived yet

Hey @Rwinch just checking on you. Did the sim arrive or are you still struggling to get through?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 3
Registered: ‎01-06-2020

Re: SIM not arrived yet

Not arrived yet keep trying to get through