Direct Debit

[y2kenna]

I currently have 2 phones on my account and everything is paid by direct debit (air time and device).

I upgraded one of the phones 3 months ago but the new device plan is not coming out of my bank by direct debit, I have to go online and pay this manually by card.

The new airtime and my existing air time and existing device continue to come out as normal by DD.

I have tried to get through on the phones to change this but with no luck.

It's not major but it does mean I have to remember to pay this every month and I do miss out on a 3% rebate I get from my bank on direct debits!

Is there anyway I can get this sorted other than over the phone? Thanks

[MI5 Level 94: Supreme]

@y2kenna 

The only safe way is to call.

All numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005