Hi,
I am getting increasingly frustrated with this.
New back account (now over 3 old weeks as I type this) - attempted to manually change direct debit for my o2 payments page.
Get error "incorrect sort code or account number"
Tried a few days later, same result.
Called o2 a week ago, support tried manually - same result, said to wait a few days and try again.
Tried myself again on Tuesday, same errors.
Called O2 again, manually put it through and said you will get confirmation in 48 hours.
It is now Saturday, 4 days later. No confirmation.
Logged in once again to MyO2 today, option for "view payments" has now disappeared so I now cannot attempt to amend the old direct debit details.
Called O2, tried to again manually amend but yet again same error regarding account number and sort code.
My new back account is fine, I have already got another direct debit setup on it.
Called my bank, they say there are no errors on the account, no restrictions or blocks.
- What is going on?
- How can i solve this?
- Why are your details out of date?
(it proves this is the case as I have setup another direct debit with another company)
I have wasted at least 5 hours on it that I wont get back from my life.
Really not happy and feel rather unsupported by this.
Probably going to get cut off or restricted now because no payment is setup currently from what I can see on MyO2 account....Not paying by card, purpose of this was to setup direct debit.
Also, would have preferred email but it did not list any under the contact us webpages I was directed to. Phone numbers only, which to date has not been any help to me.
