Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How have I used all my data allowance after software update?

Since updating software to 9.0.1 - I get a text yesterday at 03.26 (thanks for that!) to say I've used 80% and today at 08.44 to say 100% used? Not by me, so what's happening?

Resolved! Letters threatening to pass me to debt collecting agency

I had a contract which was separated into two parts: the device plan & the airtime credit. I got bored of my phone very quickly & decided to cancel my contract. To do this I need to pay my remaining airtime bill & the remaining of my device plan whic...

CS refusing to give me pac code for P&G account

I bought an O2 pay and go SIM 5 years ago, and regularly buy O2 top ups. I now want to change to a different network and have been told to get my PAC code so I can keep my number.When I called CS they said my number is with giff gaff and I have to co...

Resolved! Sim swap and stay on existing tariff?

Hi,I've got a question regarding sim swapping.I'm currently on O2 Refresh, with 5 months remaining on my contract. My phone is an iPhone 4S, with £50 outstanding on my rental agreement.I've been offered an unlocked iPhone 6 at a decent price and I'd ...

Resolved! First bill help

HiI've just joined O2 on the 1st, whilst setting up my phone I asked the woman when would my first bill be expected to be paid and she said in about 30 days. Now I have finally been able to sort out an O2 account and in exploring the app I have come ...

Resolved! Samsung S6 Roaming Problems

I am having problems with O2 roaming in Italy and Slovakia. I have a new Samsung S6 on an O2 refresh contract. I have had international roaming and O2 travel activated on my account for over 10 years.The phone will connect to the international networ...

Discrimination of customer type

I've had a pretty hellish experience with O2 over the last 2 days which almost made me give up on the network I've been a loyal customer to since 1997. My new iPhone 6s arrived last Friday although it wasn't until Monday I managed to find the time to...

Pay and go

WHy is there never anyone on payg chat and the queues to speak to someone ridiculously long? 30 minutes + wait! Shocking customer service

Resolved! Pay monthly

I've ordered a new pay monthly phone for my daughter and side she's under 18 I used my account that has my own phone number on it. Will we be able to use her SIM card with the phone or will the tariff be linked to my number?

Resolved! Voice mail

How come listening to voice mail costs me £4000 a nanosecond (exaggeration) but I can recieve and read an SMS for free?Anyway, my actual question, can I turn off voice mail, so as to encourage callers to send me a SMS instead, it's really annoying wh...

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