on 19-09-2016 11:41
Solved! Go to Solution.
on 19-09-2016 11:49
@Anonymous This is a customer forum. No one here has access to other customer's account information. You will have to speak to customer service. Best time to call is early morning 8-8:30 am.
on 19-09-2016 11:59
@Anonymous Have you checked your billing date in My O2? http://www.o2.co.uk/myo2
This will show you when payments are due. You can also change it yourself via this route. It takes a month to update/change to new date so it should be ok next month. However, if you are concerned contact CS as per @Bambino's advice and check it out with them...
on 19-09-2016 12:12
on 19-09-2016 12:20
@Cleoriff I have checked my billing date and it was supposed to be due the 17th but it wasn't taken out automatically which it should've because of it being a direct debit. Also I asked O2 to change my device plan date last month so shouldn't Octobers bill be due the same day not the 17th again?
Ah I see @Anonymous. Then really you need to contact customer services. We have no access to your account so really can't explain what's happened. Use the numbers above to call and speak to someone. Try to avoid live chat....Best of luck...
on 19-09-2016 12:23
on 19-09-2016 12:29