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Didn’t place an order/request change

NJB2
Level 1: Joiner
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I have received emails and texts regarding an order ‘ Just confirming we've now added your out-of-bundle charges reduction. ‘ Does this mean I’ve been over charged previously and they are rectifying the error I haven’t made an order or requested any changes. Thanks 

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Jason_
Level 1: Joiner
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Ah so it's happened before (first time for me). Thanks for your links & information, o2 should be paying you!

 

EDIT: And thanks also to @caphx for making the call 🙂

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