Device plans

[Anonymous]

In October my direct debit failed for my septembers bill so I called to make a payment over the phone it shows on my o2 statement as adhoc payment rather than a device plan installment payment which is what shows the follwing month, o2 are saying that as i was late paying they are charging my twice this month but ive not missed a payment it was just late!!! Can they do this ive read my credit agreement and this is not mentioned or it it likely that the payment i made in october has not been allocated correctly??

[MI5 · Accepted solution]

I would think it wasn't allocated to the device plan properly.
You'll have to chase CS to get it corrected.

[Cleoriff]

Poor communication re regular CS getting this to the correct payment team I would think...

http://www.o2.co.uk/contactus

[Anonymous]

Thats what i think but cs are adement that they can charge double doesnt help that i can get a manager callback for 48 hours!!!

[Cleoriff]

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@Anonymous wrote:

Thats what i think but cs are adement that they can charge double doesnt help that i can get a manager callback for 48 hours!!!

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You wont get a manager to call you back It just doesn't happen. When you contact CS ask to be put through to the payment team...

[MI5]

Make a complaint to get things moving along.
http://www.o2.co.uk/contactus