Device plan

[Steve345]

Device plan is saying payment is overdue when the payment has been taken from my bank account ?

[pgn]

As nobody here can access your account, @Steve345, you are going to have to check with O2, either on 202 (08:10am is a good time to call) or via Social Media using the link just below to find out what has happened. Good luck!

[MI5]

@Steve345 

Payment management would be a good place to start.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Oxonian]

@Steve345 

When was the money taken from your bank account ?

I wonder if it is a "lag" in systems updating ?

If it was taken today, you could consider giving it until Monday to see if it updates.