Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My phone seem not working after I change to monthly payment ?

My phone number is [Removed] I have tried to speak to someone was change the plan from pay as you go to monthly payment but seem not working yet . And I’m bit confused I got new sim cars arrived but I need advice what to do and I need to keep my old ...

Resolved! Bill query

I have been charged for using my phone in EU (France) but stayed within my minutes and data. I also want to remove Disney + from my account but can't figure out how to do that.

No service after porting number

I’m searching for urgent help as I’ve now been without service for a days and probably more by judging from previous issues on this forum I arranged porting to happen on Tuesday. Lost temp o2 number at 9am then EE at 4pm however my o2 sim stayed at s...

Resolved! SIM card replacement

I have misplaced / lost my SIM card for number xxxxxxxxxxx, and I need it to sign in to certain things as I get sent codes for security and can’t access it without the sim. What should I do? Thank you [Mod edit: Please do not post phone numbers on th...

Resolved! Keeping number with new contract and 5g sim

I recently upgraded to the new iPhone 14 Pro, so have a new contract and tariff. My phone also came with a 5g sim. I want to keep my old number and annoyingly, there was nothing about this when I ordered online, and the only information I can find on...

Resolved! Andrew smith

I need to get a pdf of my bill how do I get it

Resolved! I still haven't received any update on my order

I still haven't received any update on my order

Data reception issues

Hello community , seems that I cannot go with someone on live chat from customer service . Does anyone has issue with broadband on mobile lately? Only 3 G and sometimes 4 g in areas that before all was good . Thank you

Resolved! Free Chromebook

I have purchased an S21 FE 5G with the free gift of the samsung chromebook. Unfortunately the pages i have been given by customer service are showing page not found? I have seen a few similar posts but am no wiser. Can anyone she'd light on the answe...

Resolved! Data

I have four contracts is it possible to give a number that has low data (running low), data from another contract...

O2

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