Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tarrif

I changed my tarrif on Wednesday of last week to the 10 pound for ten GBs deal and payed the money and it was taking out of my balance and yet it says i have no tarrif and the GBs and credit has not gone through what do i do?

How to get PAC code after contract has ended?

How do I get my PAC code now that my contract is no longer active? I ended my contract with O2 but didn’t realise that I could only get my PAC to keep my number whilst my contract was active. There seems no option to get a PAC code, the line only end...

o2 port in unsuccesful.

Hi there, I recently started my own contract with o2, and with that, I wanted to port in my old number, which was under my dads name. I went through all the usual steps, submitted the form with the PAC and waited the allotted time. My old sim lost se...

Resolved! Phone is broken - can't call to cancel contract

My iphone 11 got water damaged today. I can't use it to call o2 to pay off the £33 left on my device plan. I would like to cancel my contract and move elsewhere as o2's contracts are too expensive for me and I have found cheaper. However with no work...

Refund not received

O2 agreed to a £25 refund agreed weeks ago but nothing received so far

Resolved! Lost phone and sim

Lost phone and sim and need a replacemet

unable to receive calls from outside O2

Hi,I am having a problem - I am unable to receive calls from outside O2 (otherwise able to ring out, send/receive texts etc)Swapped the handset, swapped the SIM, no luck, any ideas? The tech support said to swap the sim again but I am sure that won;t...

iPhone 12 5G

I want to upgrade my iPhone X. I’m interested in upgrading to the iPhone 12 5G in purple which if I have it with 64Gb RAM and 25Gb data will cost £36.17 a month over 36 months.However I would really like 128Gb RAM but cannot find an option for that.C...

insurence

hi there my phone run out of battery last night and i put in on charge this morning and it won't turn back on can you help me either getting it working again, or i need to claim on the insurance.

Iphone 15

Hi I ordered a iPhone 15 yesterday and paid for next day delivery before 10.30am but it hasn't arrived. Iv had an email to say its been despached. So i can't track my order. What can I do? I don't have a phone to call them.

O2

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